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Appeals Support Advisor (maternity cover)

Hours
22.5 hours a week
Salary
£37,000 pro rata
Ideal time commitment
6 month fixed term contract
Location
Westminster
Closing date

The post holder will support clients with appeals and reconsideration requests in relation to welfare benefits and housing. This will allow us to provide a more comprehensive service for our clients, many of whom struggle to lodge appeals and reconsideration requests, and to gather evidence in support of their appeals without advice, due to language barriers.  The post holder will deliver advice in community languages, including with the assistance of interpreters, to local residents as part of our partnership work. Most of our clients are refugees, people seeking asylum and others with a refugee or migrant background. The Appeals Support Advisor will work with clients referred from Asylum Aid’s Information and Advice Service (including our weekly drop in) and from other partners in the local community. They will also provide training and supervision to the Generalist Advisor and our volunteers. External supervision will be arranged for the post holder.   

The post of Appeals Support Advisor is a new post established with the benefit of a grant from Westminster City Council.

The ideal candidate will be resident in or near to the City of Westminster and fluent in one or more community languages. In particular, fluency in one or more of the following is highly desirable: Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya.

As this is a new post delivering a specialist appeals and casework service from within our generalist advice team, it offers an exciting opportunity to set up and establish systems for the delivery of this service during the six month fixed term contract, including ensuring that case management processes are established which meet the requirements of our Lexcel quality mark and that clear referral procedures are established with the drop in service and our partners.

Equal Opportunities

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates because we are keen to make sure that all our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma.

Download full job description here.

Application form

To apply, please add your details and upload your CV and cover letter and CV, and press submit to answer some short questions.


The personal information that you provide to us this application will be stored on our database. We will process the personal information that we collect (apart from equal opportunities data) for the purposes of the charity’s legitimate interests, as follows: (1) to assess your application to work for the charity; (2) to organise interviews, or other recruitment activities; (3) for the purpose of communicating with you about your application; (4) to provide a record of our recruitment process for audit purposes and to respond to queries. We will only retain your personal information in our own database for as long as necessary in order to fulfil the purposes for which we need it, as described above. You have the right to access, correct or delete a copy of the data we hold about you at any time. If you would like to do any of these things, or if you have any concerns, please contact jobs@helenbamber.org.

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